Shipping.
Orders ship within 3-5 business days, tracked end-to-end.
Delivery
Orders ship within 3-5 business days. You'll receive a confirmation email at order and a separate shipping email with tracking the moment your package leaves.
Order tracking
As soon as your order ships, you'll get an email with a tracking link from our carrier. If you don't see a shipping email within the published window, check spam first, then write us at hello@stillwestco.com and we'll track it down.
Where we ship
STILLWEST currently ships to the 48 contiguous United States. We're a small, focused team. Keeping it domestic for now means every order gets the attention it deserves.
Lost or damaged in transit
If your order is lost, marked delivered but missing, or arrives damaged, write us at hello@stillwestco.com within 14 days of the expected delivery date. Include your order number and a photo if the package was damaged. We will replace or refund, your choice, at no cost to you. The carrier is our problem, not yours.
Question about an order?
Email us →